Customer Support Scientist – Sao Paulo (Job Ref: 19I/TSSB)
We are currently seeking a dedicated and enthusiastic individual to join the Technical Support team in Sao Paulo. The full-time role will include the troubleshooting of customer technical queries using strong diagnostic skills and the provision of product information and advice to help resolve customer issues and assist with implementation of the product on customer sites. The successful applicant will be required to travel extensively throughout Brazil, visiting customers in a technical capacity.
This is a unique opportunity to join an innovative international company in a growing industry, that can provide career security and genuine advancement opportunities for those who show potential.
– Troubleshooting of all technical customer queries related to Randox products
– Developing excellent lines of communication with inter-dependent departments
– Review and analysis of performance data and comparative studies
– Develop a high degree of product knowledge
– Travel to customer sites to aid in resolution of issues
– Conduct customer training
– An Honours degree (or higher) in Biological Sciences, Biochemistry, or a related Life Science discipline
– Core Laboratory skills
– Fluency in English and Portuguese (both written and spoken)
– Excellent organisational and communication skills
– A willingness to develop a high level of product knowledge
– A willingness to travel both nationally and internationally at short notice
The following would also be desirable:
– Experience in a customer facing role
– Experience in troubleshooting/problem solving
Full training will be provided.